The role of Collections Specialist II focuses on the areas of consumer loans, PLOCs and credit cards (early and late stage collections). The Collections Specialist II supports the Collections team through unparalleled service to members and to teammates. Assists in the ongoing support of workflow within the department and acts as a point of contact within a specific area of Collections for Consumer Loans, PLOCs or Credit Cards.
Effectively utilizes resources to consistently provide outstanding service to members, branches and other departments. Demonstrates a service philosophy of owning issues through completion and exceeding service level expectations in every interaction, to arrive at the best solutions for the membership.
Knowledge, Skills and Abilities