OnPoint Community Credit Union

  • Teller

    Location :
    US-OR-Hillsboro
    Address
    7130 NE Cornel Rd.
    Job ID
    2019-2415
    Type
    Regular Full-Time
  • Overview

    As a Teller at OnPoint, you are the welcoming face to our members and non-members alike as they walk through the door or pull up to the drive thru lane. In this role you will help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch.

     

    OnPoint is the largest community owned credit union in Oregon – and we’re growing! We’re opening new branches this year and next in our community. Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us!

     

    Responsibilities

    ESSENTIAL FUNCTIONS:

    • Provides exceptional member service to include energetic body language and tone, welcome greeting, thanking the member by name, showing interest and willingness to help, using friendly comments, and ensuring member’s needs are fulfilled.
    • Performs drive thru and over the counter transactions efficiently, as identified in the teller habit pattern.
    • Understands and determines acceptability of negotiable items and member identification.
    • Identifies and addresses member questions and concerns to offer solutions.
    • Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff or opens product/service as appropriate.
    • Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
    • Stays informed on up-to-date financial services and products offered by Credit Union and educate members of new services and products available to them.
    • Maintains cash drawer and balances within guidelines established by Credit Union.
    • Performs any additional duties as required by the Management Team.

     

    KNOWLEDGE, SKILLS & COMPETENCIES:

    • Ability to coordinate a variety of assignments simultaneously and prioritize work.
    • Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
    • Proficient in counting cash, arithmetic, ten-key and basic computer skills.
    • Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, and self-management skills.
     

    Qualifications

    • High School graduate or GED required.

    • A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
    • Bilingual skills are highly desired.

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